Shipping and Returns

 Effective Date: 25 OCT 2024

 

At VORS, we believe in delivering more than just luxury streetwear; we deliver a story of resilience, quality, and dedication. This Shipping and Returns Policy reflects our commitment to excellence, ensuring your VORS experience meets the highest standards from order placement to product satisfaction. For any inquiries or support, please contact us at support@vorsclo.com.

 

Shipping Policy

 1. Processing and Handling

 Our team personally inspects each item to meet the premium quality you expect from VORS. Orders are typically processed within 1-2 business days after confirmation, with extra care taken for every detail. Orders placed on weekends or public holidays will be prepared the next business day.

 

2. Shipping Methods and Delivery Times

 We offer a range of shipping options designed to bring your VORS items to you efficiently and reliably:

 

        •        Standard Shipping: Estimated delivery within 5-7 business days.

        •        Express Shipping: Estimated delivery within 2-4 business days.

        •        International Shipping: Estimated delivery times vary by destination, typically within 7-14 business days.

 

Delivery times are approximate and may vary based on location, customs processing, and other unforeseen circumstances. We will keep you informed every step of the way.

 

3. Shipping Costs

 Shipping fees are calculated at checkout based on location, chosen shipping method, and order weight. Occasionally, VORS may offer exclusive shipping promotions or free shipping on select orders.

 

4. Tracking Your Order

 Once your order ships, we’ll provide a tracking link via email so you can follow its journey. Simply click the link to stay updated on your package’s arrival.

 

International Shipping

 We are proud to share VORS worldwide and understand the importance of smooth international shipping. Here’s what to expect for orders outside the Netherlands:

 

        •        Customs and Import Duties: Import duties, taxes, and additional fees vary by country and are the responsibility of the customer. These charges are not included in our shipping rates.

        •        International Delivery Times: While we aim for prompt delivery, international shipments may be subject to customs delays. We advise checking with your local customs office for further details.

 

Returns and Exchanges Policy

 Our priority is your satisfaction, which is why we offer a simple, thoughtful returns policy. If your VORS piece doesn’t meet your expectations, you’re welcome to return or exchange it under the following conditions:

 

1. Return Eligibility

 To qualify for a return:

 

        •        Items must be returned within 30 days of delivery.

        •        Returned products should be in original, unused condition with all tags and packaging intact.

        •        Final sale or limited-edition items are not eligible for return unless faulty.

 

2. How to Initiate a Return

 To begin a return, follow these steps:

 

        .        Reach out to our team at returns@vorsclo.com with your order number and reason for return.

.        Our team will respond with a return authorization and next steps.

.        Pack the item securely in its original packaging, or equivalent protective material.

.        Ship the package to the return address we provide with your authorization.

 

3. Return Shipping Costs

 Return shipping is the responsibility of the customer unless an item is incorrect or damaged upon receipt. For added security, we recommend a trackable shipping service, as VORS cannot be responsible for items lost in transit.

 

4. Refund Processing

 Upon receiving your return, we’ll inspect it to ensure it meets our standards, and we’ll notify you once processing begins. Approved refunds will be credited to your original payment method within 5-7 business days. Your bank or payment provider may require additional time for the funds to appear.

 

Exchanges

 Need a different size or color? No problem. Reach out to us at returns@vorsclo.com to arrange an exchange, and we’ll help ensure you receive the item you desire, subject to availability. If your preferred item is out of stock, we’ll work with you to explore options or issue a refund if needed.

 

Damaged or Defective Items

 We take quality seriously. If you receive an item that is damaged or defective, please notify us at returns@vorsclo.com within 7 days of receiving it. We’ll arrange for a replacement or full refund, covering any return shipping fees in cases of damaged goods.

 

Non-Returnable Items

 Due to the exclusive nature of certain products, the following items are not eligible for return:

 

        •        Gift cards

        •        Final sale items

        •        Personalized or customized products

 

We are dedicated to delivering the luxury experience you deserve and ensuring every VORS purchase reflects our values of quality and resilience. Thank you for being part of the VORS journey. For any additional support, please don’t hesitate to reach out at support@vorsclo.com.